Shipping policy

Thank you very much for visiting and buying at Bioksan.com when you make an order in our online store www.bioksan.com accepts our sales conditions described here. For any questions or issue not described in this section you can make a query by email or by means of our contact page.

Bioksan ships to Peninsula, Canary Islands and Balearic Islands through different messaging companies, depending on the area to ensure faster delivery (24 - 72 working hours). Depending on when the order is made, the same day or the next day (the order cycles leave at 2:00 p.m. If the order is made after 14: 00h the shipment is made the next day.

No international shipments are made.

No shipments are made to Ceuta and Melilla.

Once the order is made, this is prepared in less than 24h (except on weekends). When collected by the transport company, you will automatically receive monitoring of your shipment through the email provided. With that monitoring you can access the carrier page to review the shipping status. If you still have any questions, we can help you through the contact form, in the email address info@bioksan.com or through the +34 928 21 36 30 phone

It is possible to cancel an order with immediate reimbursement processing up to 3 hours after the order. To do this, contact us through the contact form, in the email address info@bioksan.com or through the phone +34 928 21 36 30. If you want to cancel the order 3 hours after doing it, and the article has already been sent , the client must receive the order before requesting a cancellation.