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FAQS

You need something? We are here to help you. In our frequently asked questions section we answer the most common questions of our clients

Warranty

What is our quality guarantee?

Bioksan naturally together SL puts at your disposal a wide range of high quality products, all of them scientifically backed where we take care of the environmental impact and above all look after your health. In this way, you have the total guarantee that the products that Bioksan Naturally Together SL offers on its website follow the relevant quality conditions, controlled by a team of professionals who work daily to improve our service, and offer you and all our clients , the highest quality, the best guarantee and the maximum performance that can be offered. And this is endorsed by professionals in the health sector and clients. Proof of this is that we have B Corporation certification. We have the support of 6,000 medical specialists and 4 scientific research centers in Spain. Our supply chain has the most demanding quality certifications such as ISO9001 or GMP Certified among others. All our products are 100% natural, our capsules do not have titanium dioxide or any type of genetic modification, all of this to guarantee the best products.

That is why the professionals at Bioksan naturally together SL are committed to offering the best customer service, assembly and shipping, as well as rapid management in the delivery of our products, through the different transport companies, in the period indicated in each case. Plus, always at the best price. At Bioksan Naturally Together SL we have a team of professionals (both healthcare and commercial) willing to help you in the event of an incident, question or any other query that may arise. We will try to give you a solution as soon as possible.

The processing of orders and product handling is carried out at the Bioksan Naturally Juntos SL facilities, always following a rigorous procedure that guarantees quality. Because at Bioksan naturally together SL we work daily to improve our service and your satisfaction. Bioksan is a triple impact company that has your health care as a priority. For this, we research, design and develop products with 100% natural, clinically tested ingredients that guarantee effectiveness, safety and good tolerance. We are not looking for a panacea, but we do aim to take care of people by providing them with natural solutions to real day-to-day problems with the highest quality.

What is our return policy?

We stand behind all of our products and if you're not happy, let us know within 30 days of your first delivery and we'll give you a full refund, no questions asked. If you have problems with subsequent orders, simply contact the customer service team through the contact form, at the email address info@bioksan.com or by phone +34 928 21 36 30 tell us what happened and we will do everything possible so that it is satisfied.

Right to exclude

Bioksan naturally together SL.com reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.

Shipping & Returns

Do you ship internationally?

No international shipments are made.

Are shipments made to Ceuta and Melilla?

No shipments are made to Ceuta and Melilla

Are shipments made to the Peninsula, the Canary Islands and the Balearic Islands?

Yeah! Bioksan ships to the Peninsula, the Canary Islands and the Balearic Islands through different courier companies, depending on the area to ensure the fastest delivery (24 – 72 working hours). Depending on when the order is placed, it is placed the same day or the next day (order cycles start at 2:00 p.m.) Example: if the order is placed at 11:00 a.m., shipping is made the same day. If the order is placed after 2:00 p.m., shipping is made the next day.

Can I track my order?

Once the order is placed, it is prepared in less than 24 hours (except on weekends). When it is collected by the transport company, you will automatically receive tracking of your shipment through the email provided. With this tracking you will be able to access the carrier's page to check the status of the shipment. If you still have any questions, we can help you through the contact form, at the email address info@bioksan.com or by phone +34 928 21 36 30

What happens if I place my order on a weekend or holiday?

Orders placed on Saturdays, Sundays and holidays will be recorded as placed on the next business day, since on those days the transport does not pick up or process orders. In addition, it will also have to be taken into account that transport companies will not deliver orders on Saturdays and Sundays.

What should I do if my order has not arrived?

Please check with your tracking number if there has been a delivery attempt. The package may be “in flight” or there may be incorrect information in your shipping address that needs to be updated as soon as possible. If this is not the case, please contact us through the contact form, at the email address info@bioksan.com or by phone +34 928 21 36 30 to investigate. If the delivery is delayed more than indicated (max 72 hours), which means that you no longer wish to complete the purchase, it is up to you to request a cancellation. If the item has already been shipped, the customer must receive the order before requesting a cancellation.

Can I cancel my order?

It is possible to cancel an order with immediate refund processing up to 3 hours after the order is placed. To do this, contact us through the contact form, at the email address info@bioksan.com or by phone +34 928 21 36 30. If you want to cancel the order 3 hours after placing it, and the item has already been sent , the customer must receive the order before requesting a cancellation.

How much do shipping cost?

The shipping cost is €2 if the order is less than 3 units. If it is more than 3 units, shipping is FREE

Is there stock of all the products?

All products offered on the website are available in stock in our warehouses and ready for shipping. If, due to a lack of stock in our warehouse due to a computer or logistical error, we cannot fulfill the current order in whole or in part, we will contact you via email address or telephone, to confirm it and its subsequent shipment. , or to proceed with the refund of the amount and cancellation of the order. The photos of the products are indicative, the important thing is the name of the item requested, which is what will be sent.

¿Puedo enviar mi pedido a un punto de recogida?

Sí, tras la confirmación de su compra dispondrá de 30 minutos para seleccionar el punto de recogida (pick up point). De no indicarse, en el tiempo establecido, se le asignará automáticamente el más cercano a su código postal.

Esta opción solo es válida para entregas en España.

Payment Methods

Can you pay cash on delivery?

Cash on delivery is not a payment method accepted by Bioksan.

Your purchase will be charged at the time your order is confirmed, to which the conditions associated with the card with which you make the purchase will be applied.

Can you pay with a credit or debit card?

Yeah! Master Card, Maestro, Visa, Euro 6000 cards are accepted.

Is the Bioksan payment platform reliable and secure?

At Bioksan.com we use good Internet practices for electronic commerce. Payment is made using a secure connection directly to the bank in charge of the transaction. The client's bank and card details do not pass through Bioksan, but are processed directly by the bank. At Bioksan we take care of your privacy in compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data. All the data you provide will be incorporated and processed in the ownership files. We do not transfer personal data to any other business or page.

How to use discount codes?

To use a discount code, please follow these steps:

  1. Navigate to the cart icon, located at the top right of the screen. Click this icon to view the contents of your basket.
  2. If you are ready to purchase, click on the checkout box.
  3. Then click on the “Discount code” box and enter the discount code by clicking on the “validate” button.
  4. Finally, you will see the reduction of the amount according to the discount code and you will be able to continue with the purchasing process.

Discount codes only apply to full price products and cannot be combined with other discounts.

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