Shipping & Returns

SHIPPING

Shipping Information

• All orders are prepared within 24 hours (except weekends and holidays) after receiving your order confirmation.

• You will be notified by email once your order has been shipped.

Order Tracking

• When it is picked up by the carrier, you will automatically receive tracking of your shipment via the email provided.

• With that tracking you will be able to access https://track.bigblue.co/bioksan to check the status of the shipment.

Delivery of orders

• We are not responsible for shipping delays that may occur due to factors beyond our control, such as customs delays, adverse weather conditions, or logistical problems with shipping companies.

• However, Bioksan works to deliver the purchased products without delay.

If you still have any questions, we can help you through the contact form, by email at info@bioksan.com or by phone at +34 928 21 36 30.

RETURNS AND EXCHANGES

Information about returns

• The customer has the right to return his order within thirty (30) calendar days of receipt of the order.

Conditions

• Products must be returned complete and in their original packaging.

Return Procedure

• To request a return, the customer must follow the instructions in the following link: https://returns.bigblue.co/bioksan

Refunds

• Upon receipt of the return, Bioksan will proceed to refund the amount already paid by the customer.

Return Shipping Costs

• In case of return due to manufacturing defects or errors in the order, Bioksan will cover the shipping costs.

If you still have any questions, we can help you through the contact form, at the email address info@bioksan.com or by phone +34 928 21 36 30.